# US - Feastables > US - Feastables knowledge base – help articles and documentation. ## Ethical Sourcing - [What is Ethical Sourcing?](https://help.feastables.com/en_us/what-is-ethical-sourcing-ryaMyJDeyl.md): For Feastables ethically sourced must include both 1 Fair Trade certified and 2 an active program to get kids off farms and into schools by ensuring a livin - [What is Feastables' Ethical Sourcing Strategy?](https://help.feastables.com/en_us/what-is-feastables-ethical-sourcing-strategy-rJkWlkveyx.md): Feastables Ethical Sourcing Strategy seeks to get West African children out of farms and into schools The Strategy is being actioned in three ways · Helping - [Why has cocoa farming caused sustainability and inequality issues?](https://help.feastables.com/en_us/why-has-cocoa-farming-caused-sustainability-and-inequality-issues-rkpVeiTRkl.md): There are many hurdles facing the longterm sustainability of the cocoa sector such as widespread poverty deforestation gender inequality child labor and fo - [How big a problem is child labor in the cocoa sector?](https://help.feastables.com/en_us/how-big-a-problem-is-child-labor-in-the-cocoa-sector-r1KFxjpCJe.md): How big a problem is child labor in the cocoa sector - [Isn’t it okay for kids to help out on their family farms?](https://help.feastables.com/en_us/isnt-it-okay-for-kids-to-help-out-on-their-family-farms-HJtslsa0yl.md): Yes of course it is But for children helping out and working are two different things Child labor in cocoa production refers to activities that are - [How is Feastables helping to eradicate child labor?](https://help.feastables.com/en_us/how-is-feastables-helping-to-eradicate-child-labor-BkeTgj6AJl.md): Unlike other large chocolate companies we are committed to doing three things differently Feastables is sourcing cocoa that is 100 Fairtrade certified - [What is the Living Income Reference Price?](https://help.feastables.com/en_us/what-is-the-living-income-reference-price-rkXybo6Cyx.md): The Living Income Reference Price which is the price farmers need to be paid to enable them to earn a living income and run healthy farms - [What is the CLMRS?](https://help.feastables.com/en_us/what-is-the-clmrs-HJ7eWsa0Jx.md): CLMRS helps farming coops to identify instances of child labor find alternative solutions and prevent the use of child labor by raising awareness The coopera - [What is Fairtrade?](https://help.feastables.com/en_us/what-is-fairtrade-B1qoTRJg.md): Fairtrade wwwfairtradenet is the most recognized and trusted sustainability label working to make trade fairer for the people who grow our food Fa - [How does Fairtrade help Farmers?](https://help.feastables.com/en_us/how-does-fairtrade-help-farmers-HkTGZsaCyg.md): Fairtrade puts farmers first Fairtrade supports farmers and workers through a unique pricing model sets rigorous standards across the supply chain and ## Product Info - [What is the shelf life of your products?](https://help.feastables.com/en_us/what-is-the-shelf-life-of-your-products-SJ7RPC7Zc.md): Original Chocolate bars have a shelf life of 18 months from their production date Our Quinoa Almond Sea Salt and Milk Chocolate bars have a shelf life o - [How should I store my chocolate?](https://help.feastables.com/en_us/how-should-i-store-my-chocolate-rykldA7bq.md): To keep your chocolate as fresh as possible, keep it in a cool, dry place. Keeping your chocolate in the fridge or freezer is OK (let’s be real –... - [Are your products Kosher certified?](https://help.feastables.com/en_us/are-your-products-kosher-certified-SyL0OC7W9.md): At this time, Feastables hasn’t sought Kosher certification for our products. Note that the Original, Sea Salt, Quinoa Crunch, and Almond flavors are ... - [Where can I find nutritional/ingredient information for each product?](https://help.feastables.com/en_us/where-can-i-find-nutritional-ingredient-information-for-each-bar-BkyWYAXW9.md): Each individual product page has the specific product information, including nutrition facts, allergy statements, and ingredients lists. If you can’t f... - [What is chocolate bloom?](https://help.feastables.com/en_us/what-is-chocolate-bloom-Hy79FRQW9.md): Temperature changes can cause the cocoa butter in chocolate to separate and rise to the surface, creating a whitish finish on the bar. Luckily, this natural ... - [Do you have any nut-free products?](https://help.feastables.com/en_us/do-you-have-any-nut-free-products-S10N9RXW5.md): While our Almond Chocolate contains almonds and MrBeast Cookies contains coconut, all Feastables products are made in a facility that also processes other tr... - [Do your products contain allergens?](https://help.feastables.com/en_us/do-your-products-contain-allergens-ryBUqAXbq.md): Our Almond Chocolate bars contain tree nuts Milk Chocolate contains USDA Certified Organic grassfed milk and MrBeast Cookies contain coconut and soy All - [I had an allergic reaction to one of your products.](https://help.feastables.com/en_us/i-had-an-allergic-reaction-to-one-of-your-products-r1jw5AXZ5.md): We're so sorry to hear this and we hope you're okay. Our labels state that our products may contain peanuts, tree nuts, milk, soy, and wheat because all our... - [Are your products suitable for vegans?](https://help.feastables.com/en_us/are-your-products-suitable-for-vegans-BJx0CiP_q.md): Original Chocolate, Almond Chocolate, Quinoa Crunch Chocolate, Sea Sea Chocolate and MrBeast Cookies are not made with dairy ingredients. Milk Chocolate is ... - [Are your products gluten-free?](https://help.feastables.com/en_us/are-your-products-gluten-free-SJJYDMTdc.md): All Feastables products are made in a facility that also processes wheat, among other allergens, and this may include production lines. This is why the label... - [Is Feastables Halal certified?](https://help.feastables.com/en_us/is-feastables-halal-certified-BkFr_AXZ5.md): At this time, Feastables hasn’t sought Halal certification for our products but please note that our products are plant-based and don't contain any ani... - [Is the old formula still available?](https://help.feastables.com/en_us/is-the-old-formula-still-available-ryew4qIYC.md): Some retailers still have limited amounts of the old formula in stock and are working to sell through their product However we are no longer producing the pr - [Do you sell individual bars?](https://help.feastables.com/en_us/do-you-sell-individual-bars-H1xbBp79.md): Individual bars can be purchased at Walmart ## Brand - [Do you have any job openings?](https://help.feastables.com/en_us/do-you-have-any-job-openings-SJBco0mW9.md): So glad that you want to be part of the team! Right now, we don't have any open positions that need to be filled. Keep an eye on our social media accounts an... - [H​ow can I get free product?](https://help.feastables.com/en_us/h-ow-can-i-get-free-product-H13osR7W5.md): We love giving away free stuff! But we can't give it to everyone who asks or else we wouldn't be able to stick around. Follow our social media accounts, join... - [Who is MrBeast?](https://help.feastables.com/en_us/who-is-mrbeast-SkKYqAXWq.md): MrBeast is an awardwinning digital content creator known for his overthetop stunts and charitable endeavors - [Worldwide Availability](https://help.feastables.com/en_us/where-can-i-buy-your-snacks-rkifs07Z9.md): MrBeast Bar: You can buy our chocolate bars in boxes of 10 or 18 right here on feastables.com and on Amazon. MrBeast Cookies: These are currently availabl... - [Does Feastables have a wholesale program?](https://help.feastables.com/en_us/does-feastables-have-a-wholesale-program-SkYZv7M7s.md): Feastables does not currently have a wholesale program and we dont offer our products in bulk Feastablescom and Walmart are currently the only valid - [My local store is out of stock on Feastables products. What should I do?](https://help.feastables.com/en_us/my-local-walmart-is-out-of-stock-on-feastables-products-what-should-i-do-S1p7JlZs.md): Whew Looks like there are a lot of hungry MrBeast fans in your area Wersquore actively working to make sure our snacks are onshelf in all stores contac - [Feastables Community Guidelines](https://help.feastables.com/en_us/community-guidelines-H1gB2uqRs.md): We have a ton of fun chatting with our community on all platforms and love seeing all the interaction from the Feasty Fam To make sure everyone can feel inclu ## Contact Us - [H​ow can I be featured?](https://help.feastables.com/en_us/h-ow-can-i-be-featured-ByBTiAQ5.md): If you have a great Feastables haul or something super cool you want to share, tag us on Instagram or Twitter! We are always sharing and retweeting as much a... - [How can I carry your product at my store?](https://help.feastables.com/en_us/how-can-i-carry-your-product-at-my-store-BJ1ETCm5.md): We're down to chat! Email us at partners@feastables.com or fill out this form . If we're interested in partnering in the future, someone will reach out di... - [How can I partner with Feastables?](https://help.feastables.com/en_us/how-can-i-partner-with-feastables-SJWv6CXb5.md): We're flattered! Send us an email at partners@feastables.com or fill out this form . - [How do I reach Customer Support?](https://help.feastables.com/en_us/how-do-i-reach-customer-support-rkHD9EYfc.md): Cant find the answers you are looking for Dont fret we are here to help We are available MondayFriday 8am7pm CST You can contact us via FeastyBot - [I have an issue with my Feastables product](https://help.feastables.com/en_us/contact-us-about-an-issue-with-your-order-or-product-SkUdBF179.md): Bummer! We do our best to make sure your Feastables experience is top-notch, but stuff happens. Fill out this form to let us know a bit more about... - [Send us fan mail!](https://help.feastables.com/en_us/send-us-fan-mail-B1TZyJRji.md): Really For us - [I want to talk to MrBeast!](https://help.feastables.com/en_us/i-want-to-talk-to-mrbeast-SyVljqx2o.md): Hey there MrBeast doesnt monitor this channel and we cant pass along direct messages to him but you can fill out this form if youd like and well do our be - [I purchased products from another online retailer – can you help?](https://help.feastables.com/en_us/i-purchased-products-from-another-retailer-can-you-help-HkD8sRQc.md): Feastables.com, Walmart and Amazon are the only authorized retailers of Feastables products. As Amazon and Walmart use their own ordering systems, we ... - [I WANT FEASTABLES TO SPONSOR ME/ATTEND MY EVENT!](https://help.feastables.com/en_us/sponsor-sponsorship-request-BJjnRKLFR.md): Were stoked that you are interested in having Feastables as part of your event as a sponsor The best way to get in touch with our sponsorship team is with t ## Customer Portal - [How can I create a customer portal account?](https://help.feastables.com/en_us/create-a-customer-portal-account-r1H9anBjq.md): Step 1: Head to: https://feastables.com/account/register Step 2: Enter the information being requested. Note : If you want to track orders outlin... ## Returns and Order Policies - [Return and Exchange Policy](https://help.feastables.com/en_us/return-and-exchange-policy-HySDIsCg9.md): Since our products are perishable items we don’t accept returns or exchanges. If you received the wrong items or your order is damaged or lost, please... - [Refund Policy](https://help.feastables.com/en_us/refund-policy-S1evDo0g5.md): Since chocolate is a perishable item we do not accept returns or exchanges and cannot provide refunds. You can also see our Cancelation Policy HERE If ... - [Cancellation Policy](https://help.feastables.com/en_us/cancellation-policy-r1AT_iAl5.md): Our fulfillment team begins working on your order as soon as it's placed, so once an order is placed we can't cancel or make changes. we are not able to... - [Order Change Policy](https://help.feastables.com/en_us/order-change-policy-Sk6MKoAl5.md): Due to the many moving parts, once an order is placed and shipped, we are unable to make changes. Our team can be reached via email at support@feastables.c... - [US Address Change Policy](https://help.feastables.com/en_us/us-address-change-policy-HJKUKiRg9.md): We cannot make any changes to orders once they ship. If you made a mistake on your address, your best bet is to reach out to the carrier to see if your pack... ## ORDER ISSUES - [My order arrived with the wrong items.](https://help.feastables.com/en_us/my-order-came-with-the-wrong-items-SknIHjRl5.md): That is very uncool of us, so sorry! We want to make sure you get exactly what you ordered, but sometimes things get a bit messed up. Fill out this ... - [My order was lost in transit.](https://help.feastables.com/en_us/my-order-was-lost-in-transit-HyrJfTXWc.md): Orders may be lost in transit if the tracking information shows no movement for 7 business days after the last update. If you purchased Route at checkout:&n... ## shipping and tracking - [Shipping/Processing Times](https://help.feastables.com/en_us/shipping-times-BkcKy67bq.md): We're so excited for you to receive your order! Our snacks are delicious and may take some time to arrive. Just a heads up – our fulfillment team begi... - [My order's tracking number says it was delivered but I did not receive it. What should I do?](https://help.feastables.com/en_us/my-order-s-tracking-number-says-it-was-delivered-but-i-did-not-receive-it-what-should-i-do-HyxkZa7Zc.md): Although UPS and/or USPS are effective logistics companies, mistakes and accidents happen. Sometimes, a package will be marked as delivered by the shipping c... - [Do you ship to PO boxes and military addresses?](https://help.feastables.com/en_us/do-you-ship-to-po-boxes-HJ_iG6Xc.md): We do not currently ship to PO Boxes or military addresses. You'll see a message pop-up at checkout as well as a notification from us if you try to place an ... - [How can I track the status of my order?](https://help.feastables.com/en_us/how-can-i-check-the-status-of-my-order-BJed7aXZ5.md): You'll get two emails from us about your order. One will be sent once your payment is confirmed on our website You'll get another with trackin... ## Payment - [My payment was declined](https://help.feastables.com/en_us/my-payment-was-declined-SJEpXpXq.md): If your payment is declined, the first step is to make sure all the information you entered at checkout is correct. If it is, you can try a different payment... - [What forms of payment do you accept?](https://help.feastables.com/en_us/what-forms-of-payment-do-you-accept-SkkyVp7q.md): We accept a wide variety of payment options! Venmo, Apple Pay, Shop Pay, Paypal, Amazon Pay, Affirm and all major credit cards. - [Can I split a payment?](https://help.feastables.com/en_us/can-i-split-a-payment-r1alNTQZ5.md): Sorry, our website won't allow payments to be split. - [How do I use my discount code?](https://help.feastables.com/en_us/how-do-i-use-my-discount-code-rkKYV6XWc.md): To use a promo code, you’ll need to enter it in the ‘Promo Code’ field on the payment section of checkout. Once you hit ‘Enter’...